| The Factory Direct Import, Inc. Logo and Wayne brand are registered and protected by the US Patent & Trademark Office. Any reproduction of any information contained within cannot be reproduced without the expressed written consent of Factory Direct Import, Inc. © Copyright 2010 Factory Direct Import, Inc. |
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Located at: 4303 Pleasantdale Road, Suite E
Atlanta, Georgia 30340
Tel: (770) 840-0718 Fax: (770) 840-0719
Toll Free: 1-866-384-9094
Email: sales@fdisalon.com
Atlanta, Georgia 30340
Tel: (770) 840-0718 Fax: (770) 840-0719
Toll Free: 1-866-384-9094
Email: sales@fdisalon.com
 | |  | |  | |  | |  | |  | |  |
| We ship international! We offer fast and reliable shipping for our customers around the world. E-mail us to place an order! |
This page outlines the terms of sale governing all orders placed with Factory Direct Import. Placing an order
with Factory Direct Import constitutes acknowledgement and agreement with these terms of sale:
Terms and Conditions of Sale:
All orders placed with Factory Direct Import (via phone, fax, mail, web, e-mail, etc.) constitutes the
acknowledgement and acceptance of all conditions listed on Factory Direct Imports' Price List and all
conditions listed below. All parts shall remain the property of Factory Direct Import until paid for in full. All
orders shipped to a Georgia address must pay 7.00% Georgia Sales Tax, as required by the Georgia State Board
of Equalization. In the event that an order placed on the web site does not calculate sales tax and the order is
being shipped to a Georgia Address, Factory Direct Import will calculate the sales tax when the order is
processed. There will be no notification made regarding the adjustment of the total amount of the order
reflecting sales tax. All prices, materials, design, and specifications are subject to change without notice.
Shipping:
All orders will be shipped in a timely manner by Factory Direct Import. Factory Direct Import reserves the right
to change the method of delivery on all orders as deemed necessary, and to make price adjustments
accordingly. Factory Direct Import is not responsible for delays above and beyond Factory Direct Imports'
control. If an ordered product is no longer available, the remainder of the order will still be processed. You will
be notified via email or phone, and given the opportunity to place the item on backorder or receive a refund on
that item.
Special Order Items:
All special orders require payment in full at the time of ordering, and cannot be cancelled. Special order items
are sold AS IS and are non-refundable and non-exchangeable. Customers making special order purchases are
responsible for all installation issues. All special orders and custom orders will be processed in the most timely
and efficient manner possible; however, Factory Direct Import will not be held responsible for delays above and
beyond its control. Special order items typically require an extra 3-4 weeks for fulfillment.
Order Cancellations:
In the event that items ordered are special order or back ordered, customers will be notified via e-mail or
phone. Order cancellation requests for special order or back ordered items must be made by submitting a
written request to info@fdisalon.com via e-mail within 5 calendar days after notification is sent out by Factory
Direct Import. There are no cancellations for items that are neither special order nor back ordered. All
cancellation requests will be handled as a product return and subject to a 25% restocking fee.
Return/Exchange Policy:
Return for exchange or refund will be allowed only within 5 calendar days from the date of receipt. All
authorized return merchandise must be unused and in its original saleable packaging. There will be no return
or exchange on merchandise that shows signs of having been installed, modified, mounted, scratched, or
defaced. Factory Direct Import must receive all returns within 10 calendar days of the invoice date in order to
receive a full credit refund. All returns must be authorized by management before any returns can be made.
Factory Direct Import will not accept any returns without authorization. The return must be received by
Factory Direct Import within 10 calendar days after authorization has been issued. Return Authorization does
not imply a replacement or refund, but only that Factory Direct Import will inspect the merchandise based on
the customer's claim. Returns must be sent freight prepaid and insured by the customer. A refund, exchange,
or return will not be considered until all relevant items, hardware, and accessories have been returned to
Factory Direct Import. Original shipping and handling charges are not refundable. All custom entry fees and
duties associated with any return or exchanges will be charged to the customer. A photocopy of the customer
invoice showing the invoice number must accompany the return, along with a written explanation and a
contact telephone number where the customer may be reached. It is the responsibility of the customer/installer
to verify the correctness of size and application of all parts before installation.
Shortage claims must be made within 5 working days of receipt date. All claims for damaged merchandise must
be made with the shipping carrier. Please keep all shipping cartons and all packing materials for carrier
inspection. Factory Direct Import cannot initiate any claims with the carrier. All approved refunds will be paid
either by Company Check, Credit Card Credit, or Account Credit, which will be determined by Factory Direct
Import. A 25% restocking fee will be assessed on all authorized returns. Any refused shipments sent back to
Factory Direct Import does not constitute the right to a refund or credit. It is the customer's responsibility to
make all arrangements with Factory Direct Import for refused shipments. It is company policy to charge the
customer all shipping charges associated with the shipment and a 25% restocking fee on all products shipped.
Disclaimer and Limitation of Liability:
Factory Direct Import does not warranty on color variation over wood, fabric, leather, vinyl and laminating
materials. Fabrics, leather, vinyl and laminated materials are not warranted against wear, fading, staining,
soiling, crushing or all of which are influenced by the user created environment or to the care of which the
product is exposed during use. This limited warranty does not cover the damage caused in transit, improper
installation, excessive use, or alteration. All warranties are limited to repair or replacement, to the original
purchaser, and remain at our discretion. Accessories and replacement parts may be available for purchase on
select merchandise. Use of replacement parts provided by other manufacturers, or, not authorized by
Factory Direct Import, Inc. may affect equipment performance and voids all product warranties.
Warranty:
No warranty whatsoever will be valid if the defect was caused by the customer's abuse, negligence, or
mishandling. All merchandise sold by Factory Direct Import is only subject to manufacturer's warranties and
conditions, if any, and is subject to submission to the manufacturer for inspection and approval for repair or
replacement of merchandise. The customer, however, will be responsible for all shipping and handling fees. No
labor or inconvenience may be included in any warranty claims. There is no warranty on lights, light bulbs,
decals, electrical parts, glass table tops, and mirrors. Check your state and local laws regarding the use on any
parts.
It is the customer's responsibility to retain any and all invoices for their record and warranty claims.
Contact Information:
E-mail: info@fdisalon.com
Please e-mail us for any issues associated with your order. Having your request in writing allows us to handle
your request in a more timely manner and helps prevent mistakes and misunderstandings.
Mailing address:
Factory Direct Import
4303 Pleasantdale Road, STE E
Doraville, GA 30340
with Factory Direct Import constitutes acknowledgement and agreement with these terms of sale:
- Terms and Conditions of Sale
- Shipping
- Special Order Items
- Order Cancellations
- Return/Exchange Policy
- Disclaimer and Limitation of Liability
- Warranty
- Contact Information
Terms and Conditions of Sale:
All orders placed with Factory Direct Import (via phone, fax, mail, web, e-mail, etc.) constitutes the
acknowledgement and acceptance of all conditions listed on Factory Direct Imports' Price List and all
conditions listed below. All parts shall remain the property of Factory Direct Import until paid for in full. All
orders shipped to a Georgia address must pay 7.00% Georgia Sales Tax, as required by the Georgia State Board
of Equalization. In the event that an order placed on the web site does not calculate sales tax and the order is
being shipped to a Georgia Address, Factory Direct Import will calculate the sales tax when the order is
processed. There will be no notification made regarding the adjustment of the total amount of the order
reflecting sales tax. All prices, materials, design, and specifications are subject to change without notice.
Shipping:
All orders will be shipped in a timely manner by Factory Direct Import. Factory Direct Import reserves the right
to change the method of delivery on all orders as deemed necessary, and to make price adjustments
accordingly. Factory Direct Import is not responsible for delays above and beyond Factory Direct Imports'
control. If an ordered product is no longer available, the remainder of the order will still be processed. You will
be notified via email or phone, and given the opportunity to place the item on backorder or receive a refund on
that item.
Special Order Items:
All special orders require payment in full at the time of ordering, and cannot be cancelled. Special order items
are sold AS IS and are non-refundable and non-exchangeable. Customers making special order purchases are
responsible for all installation issues. All special orders and custom orders will be processed in the most timely
and efficient manner possible; however, Factory Direct Import will not be held responsible for delays above and
beyond its control. Special order items typically require an extra 3-4 weeks for fulfillment.
Order Cancellations:
In the event that items ordered are special order or back ordered, customers will be notified via e-mail or
phone. Order cancellation requests for special order or back ordered items must be made by submitting a
written request to info@fdisalon.com via e-mail within 5 calendar days after notification is sent out by Factory
Direct Import. There are no cancellations for items that are neither special order nor back ordered. All
cancellation requests will be handled as a product return and subject to a 25% restocking fee.
Return/Exchange Policy:
Return for exchange or refund will be allowed only within 5 calendar days from the date of receipt. All
authorized return merchandise must be unused and in its original saleable packaging. There will be no return
or exchange on merchandise that shows signs of having been installed, modified, mounted, scratched, or
defaced. Factory Direct Import must receive all returns within 10 calendar days of the invoice date in order to
receive a full credit refund. All returns must be authorized by management before any returns can be made.
Factory Direct Import will not accept any returns without authorization. The return must be received by
Factory Direct Import within 10 calendar days after authorization has been issued. Return Authorization does
not imply a replacement or refund, but only that Factory Direct Import will inspect the merchandise based on
the customer's claim. Returns must be sent freight prepaid and insured by the customer. A refund, exchange,
or return will not be considered until all relevant items, hardware, and accessories have been returned to
Factory Direct Import. Original shipping and handling charges are not refundable. All custom entry fees and
duties associated with any return or exchanges will be charged to the customer. A photocopy of the customer
invoice showing the invoice number must accompany the return, along with a written explanation and a
contact telephone number where the customer may be reached. It is the responsibility of the customer/installer
to verify the correctness of size and application of all parts before installation.
Shortage claims must be made within 5 working days of receipt date. All claims for damaged merchandise must
be made with the shipping carrier. Please keep all shipping cartons and all packing materials for carrier
inspection. Factory Direct Import cannot initiate any claims with the carrier. All approved refunds will be paid
either by Company Check, Credit Card Credit, or Account Credit, which will be determined by Factory Direct
Import. A 25% restocking fee will be assessed on all authorized returns. Any refused shipments sent back to
Factory Direct Import does not constitute the right to a refund or credit. It is the customer's responsibility to
make all arrangements with Factory Direct Import for refused shipments. It is company policy to charge the
customer all shipping charges associated with the shipment and a 25% restocking fee on all products shipped.
Disclaimer and Limitation of Liability:
Factory Direct Import does not warranty on color variation over wood, fabric, leather, vinyl and laminating
materials. Fabrics, leather, vinyl and laminated materials are not warranted against wear, fading, staining,
soiling, crushing or all of which are influenced by the user created environment or to the care of which the
product is exposed during use. This limited warranty does not cover the damage caused in transit, improper
installation, excessive use, or alteration. All warranties are limited to repair or replacement, to the original
purchaser, and remain at our discretion. Accessories and replacement parts may be available for purchase on
select merchandise. Use of replacement parts provided by other manufacturers, or, not authorized by
Factory Direct Import, Inc. may affect equipment performance and voids all product warranties.
Warranty:
No warranty whatsoever will be valid if the defect was caused by the customer's abuse, negligence, or
mishandling. All merchandise sold by Factory Direct Import is only subject to manufacturer's warranties and
conditions, if any, and is subject to submission to the manufacturer for inspection and approval for repair or
replacement of merchandise. The customer, however, will be responsible for all shipping and handling fees. No
labor or inconvenience may be included in any warranty claims. There is no warranty on lights, light bulbs,
decals, electrical parts, glass table tops, and mirrors. Check your state and local laws regarding the use on any
parts.
It is the customer's responsibility to retain any and all invoices for their record and warranty claims.
Contact Information:
E-mail: info@fdisalon.com
Please e-mail us for any issues associated with your order. Having your request in writing allows us to handle
your request in a more timely manner and helps prevent mistakes and misunderstandings.
Mailing address:
Factory Direct Import
4303 Pleasantdale Road, STE E
Doraville, GA 30340
| To place an order or for more information, please call 1-866-384-9094 Monday through Friday, 9 am to 6 pm, EST. Saturdays, 10:30 am to 5:30 pm, EST |