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Shipping Options
Shipping Carriers
Our preferred carrier is UPS. All shipping charges are prepaid and added to the invoice. We do not ship
C.O.D. For certain heavy items we use various Freight carriers, as well as several other well known
carriers that offer competitive prices. The Freight shipping charges, where applicable, are added to your
invoice. Orders that must ship by freight take five to seven business days. Shipping for items via freight
will have an additional charge. Delivery is available to physical addresses in the lower 48 states. (Sorry,
no P.O. Boxes or freight forwarders.) Transit time is 5-7 business days once your order has been
processed. Extra charges may apply for delivery after business hours or on a weekend. Expedited
shipping is not available on freight orders.
Shipping Methods
* Ground
Ground delivery time depends on where you live in relationship to our Atlanta, GA location.
Faster delivery include these options:
*Overnight Shipping
*Next Day Shipping
*2 day shipping
Additional charges will apply. You must specify that you wish to use a faster delivery option, because we
use standard shipping unless otherwise noted.
Orders Shipped
After receipt of your order, all ground, overnight, next day and second-day orders entered before the
shipping deadline will generally be shipped the same day (see "Same-Day Shipping Deadlines" for
details). If received after the shipping deadline, your order will generally be shipped the following
business day. Backorders will automatically ship (via the same method as the original shipment) when
the product is in stock, with no additional delivery charges.
If your credit card is declined for the order amount, your order may be delayed. Please contact our
Accounting Department to resolve any issues (call 770-840-0718 9 am to 6 pm EST or email us at
info@fdisalon.com).
Insurance
Insurance is automatically included in the shipping charges.
Tracking Shipments
Tracking numbers are generated and available as soon as we process your order from our facility. The
order cannot be tracked until the carrier has initially scanned the package at their facility (generally after
9 p.m. EST on shipment date). You make track your order online using www.fedex.com.
If you think your shipment is past due or incomplete, please consider these items before you call to check
on this order:
Same Day Shipping Deadlines
In general, orders for in-stock items are shipped the same day if received before 2 pm EST, if paid with
credit card or PayPal. However, there are carrier, product and shipping origination restrictions and
exceptions that must be taken into account. If you do not provide a telephone number your shipment will
be delayed.
Shipping Carriers
Our preferred carrier is UPS. All shipping charges are prepaid and added to the invoice. We do not ship
C.O.D. For certain heavy items we use various Freight carriers, as well as several other well known
carriers that offer competitive prices. The Freight shipping charges, where applicable, are added to your
invoice. Orders that must ship by freight take five to seven business days. Shipping for items via freight
will have an additional charge. Delivery is available to physical addresses in the lower 48 states. (Sorry,
no P.O. Boxes or freight forwarders.) Transit time is 5-7 business days once your order has been
processed. Extra charges may apply for delivery after business hours or on a weekend. Expedited
shipping is not available on freight orders.
Shipping Methods
* Ground
Ground delivery time depends on where you live in relationship to our Atlanta, GA location.
Faster delivery include these options:
*Overnight Shipping
*Next Day Shipping
*2 day shipping
Additional charges will apply. You must specify that you wish to use a faster delivery option, because we
use standard shipping unless otherwise noted.
Orders Shipped
After receipt of your order, all ground, overnight, next day and second-day orders entered before the
shipping deadline will generally be shipped the same day (see "Same-Day Shipping Deadlines" for
details). If received after the shipping deadline, your order will generally be shipped the following
business day. Backorders will automatically ship (via the same method as the original shipment) when
the product is in stock, with no additional delivery charges.
If your credit card is declined for the order amount, your order may be delayed. Please contact our
Accounting Department to resolve any issues (call 770-840-0718 9 am to 6 pm EST or email us at
info@fdisalon.com).
Insurance
Insurance is automatically included in the shipping charges.
Tracking Shipments
Tracking numbers are generated and available as soon as we process your order from our facility. The
order cannot be tracked until the carrier has initially scanned the package at their facility (generally after
9 p.m. EST on shipment date). You make track your order online using www.fedex.com.
If you think your shipment is past due or incomplete, please consider these items before you call to check
on this order:
- Allow ample time for delivery. Some carriers schedule multiple delivery. You may track your order
online (see instructions above). - For shipments to Canada, timely delivery cannot be guaranteed as they may be delayed in customs.
- Check with your receiving department. We have received many calls where the receiving
department failed to deliver the package or notify the recipient. - Check the package for small items. They can easily get buried in packing material.
- Check the package for multiple items. Often, our warehouse will pack a smaller package inside a
larger package to save on space. - Please inspect all deliveries promptly. You must notify us within 48 hours or receipt with reported
discrepancies or shortages.
Same Day Shipping Deadlines
In general, orders for in-stock items are shipped the same day if received before 2 pm EST, if paid with
credit card or PayPal. However, there are carrier, product and shipping origination restrictions and
exceptions that must be taken into account. If you do not provide a telephone number your shipment will
be delayed.
| The FDI International, Inc. Logo and Wayne & Anthea brand are registered and protected by the US Patent & Trademark Office. Any reproduction of any information contained within cannot be reproduced without the expressed written consent of FDI International, Inc. © Copyright 2011 FDI International, Inc. |
Located at: 4303 Pleasantdale Road, Suite E
Atlanta, Georgia 30340
Tel: (770) 840-0718 Fax: (770) 840-0719
Toll Free: 1-866-384-9094
Email: sales@fdisalon.com
Atlanta, Georgia 30340
Tel: (770) 840-0718 Fax: (770) 840-0719
Toll Free: 1-866-384-9094
Email: sales@fdisalon.com
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| To place an order or for more information, please call 1-866-384-9094 Monday through Friday, 9:00 am to 6:00 pm, EST. Saturday, 10:30 am to 5:30 pm, EST. |