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| The FDI International, Inc. Logo and Wayne & Anthea brand are registered and protected by the US Patent & Trademark Office. Any reproduction of any information contained within cannot be reproduced without the expressed written consent of FDI International, Inc. © Copyright 2011 FDI International, Inc. |
Located at: 4303 Pleasantdale Road, Suite E
Atlanta, Georgia 30340
Tel: (770) 840-0718 Fax: (770) 840-0719
Toll Free: 1-866-384-9094
Email: sales@fdisalon.com
Atlanta, Georgia 30340
Tel: (770) 840-0718 Fax: (770) 840-0719
Toll Free: 1-866-384-9094
Email: sales@fdisalon.com
 | |  | |  | |  | |  | |  | |  | |  |
| To place an order or for more information, please call 1-866-384-9094 Monday through Friday, 9:00 am to 6:00 pm, EST. Saturday, 10:30 am to 5:30 pm, EST. |
ORDER REQUIREMENTS
Credit/debit Card Billing Address :
In order to protect our customers from credit card fraud, your billing address must match that of the credit card used for payment.
The “Billing Address” is considered the address in which they mail your credit card statement to. If you are unsure what this address
is, please check your credit card statement.
Please understand that this is an internet credit/debit card processing regulation to help ensure that the person making charges to a
credit/debit card is the actual cardholder.
Alternate Shipping Address Regulations :
(“Ship To” address differs from your “Billing Address”)
Due to credit card fraud we will only ship to the credit/debit card’s Billing Addresses, or an authorized Alternate
Shipping Address.
If you specify a shipping address which differs from the credit/debit card's actual billing address, (for example your work address)
you'll need to contact your credit/debit card company to add the “Alternate Shipping Address” to the account. This is not changing
the billing address, only adding another authorized shipping address to the account.
If this alternate shipping address is NOT on file :
Adding this address is an easy task. Simple call your credit/debit card company using the 1-800 number from the back of your card
and ask the bank to add this shipping address as an approved “alternate shipping address”. Once you have done this, please place
your order and include a brief note in the Comments area to let us know that you've done so and please include the bank’s 1-800
phone number off the back off the credit card. We will contact your bank using the bank number you have provided to verify this
information after the order has been placed.
If this alternate address is already on file:
Then please enter the 1-800 number from the back of your credit/debit card when placing the order in the slot provided in our check
out pages. We will contact your bank using the bank number you have provided to verify this information after the order has been
placed.
Failure to follow this policy will most likely significantly delay your order.
We reserve the right to cancel any order that does not pass our internal fraud scoring methods.
Credit/Debit Card Frequently asked questions :
Q. How do I place an alternate shipping address on file with my credit card company?
A. 1) Call your credit/debit card issuer at their customer service department. (Their phone number should be located on the back of
your credit card or on your monthly statement.)
2) Ask them to add the shipping address to the credit/debit card file as an "authorized alternate shipping address to your account".
This information will remain on file with the credit/debit card issuer for future orders.
Q. Why does FDI International request alternate address be put on file?
A. These regulations are established by the credit/debit card companies for any "card not present" mail, phone and internet orders in
the interest of fraud prevention. It is actually NOT our policy; it is the policy of Visa, MasterCard, and Discover. We must comply with
their requirements and we take a very active role to prevent online fraud.
Not all online merchants follow these regulations, but as a 100% secure shopping site, we comply with all Internet "card not present"
anti-fraud procedures. We sometimes hear that "other companies do not require this", however you must realize those other
companies are not following security regulations that are required by all credit card issuers. When you shop at FDI International you
can trust your personal information is being treated with the utmost security and respect; and be assured the we will diligently protect
all credit/debit card accounts rather than disregarding fraud prevention procedures.
Q. What if my credit/debit card company does not have the ability to place alternate address on file?
A. This very rarely happens, but over the years we have run into a couple of cards that had this problem. If this happens to be the
case and your card company is not able to add the alternate address to your file then we would only be able to ship to the billing
address. Other options would be to use another credit card or mail in a money order for payment, or you can download the PDF
below and submit copies of your drivers license and front of credit/debit card. (Note: Money orders take up to 7 days to process.)
Ordering online gives you complete control and information. It saves you time in just a few simple ordering steps. It is secure - the
checkout process is through PayPal. You do not have to have a PayPal account to order.
In order to protect our customers from credit card fraud, your billing address must match that of the credit card used for payment.
The “Billing Address” is considered the address in which they mail your credit card statement to. If you are unsure what this address
is, please check your credit card statement.
Please understand that this is an internet credit/debit card processing regulation to help ensure that the person making charges to a
credit/debit card is the actual cardholder.
Alternate Shipping Address Regulations :
(“Ship To” address differs from your “Billing Address”)
Due to credit card fraud we will only ship to the credit/debit card’s Billing Addresses, or an authorized Alternate
Shipping Address.
If you specify a shipping address which differs from the credit/debit card's actual billing address, (for example your work address)
you'll need to contact your credit/debit card company to add the “Alternate Shipping Address” to the account. This is not changing
the billing address, only adding another authorized shipping address to the account.
If this alternate shipping address is NOT on file :
Adding this address is an easy task. Simple call your credit/debit card company using the 1-800 number from the back of your card
and ask the bank to add this shipping address as an approved “alternate shipping address”. Once you have done this, please place
your order and include a brief note in the Comments area to let us know that you've done so and please include the bank’s 1-800
phone number off the back off the credit card. We will contact your bank using the bank number you have provided to verify this
information after the order has been placed.
If this alternate address is already on file:
Then please enter the 1-800 number from the back of your credit/debit card when placing the order in the slot provided in our check
out pages. We will contact your bank using the bank number you have provided to verify this information after the order has been
placed.
Failure to follow this policy will most likely significantly delay your order.
We reserve the right to cancel any order that does not pass our internal fraud scoring methods.
Credit/Debit Card Frequently asked questions :
Q. How do I place an alternate shipping address on file with my credit card company?
A. 1) Call your credit/debit card issuer at their customer service department. (Their phone number should be located on the back of
your credit card or on your monthly statement.)
2) Ask them to add the shipping address to the credit/debit card file as an "authorized alternate shipping address to your account".
This information will remain on file with the credit/debit card issuer for future orders.
Q. Why does FDI International request alternate address be put on file?
A. These regulations are established by the credit/debit card companies for any "card not present" mail, phone and internet orders in
the interest of fraud prevention. It is actually NOT our policy; it is the policy of Visa, MasterCard, and Discover. We must comply with
their requirements and we take a very active role to prevent online fraud.
Not all online merchants follow these regulations, but as a 100% secure shopping site, we comply with all Internet "card not present"
anti-fraud procedures. We sometimes hear that "other companies do not require this", however you must realize those other
companies are not following security regulations that are required by all credit card issuers. When you shop at FDI International you
can trust your personal information is being treated with the utmost security and respect; and be assured the we will diligently protect
all credit/debit card accounts rather than disregarding fraud prevention procedures.
Q. What if my credit/debit card company does not have the ability to place alternate address on file?
A. This very rarely happens, but over the years we have run into a couple of cards that had this problem. If this happens to be the
case and your card company is not able to add the alternate address to your file then we would only be able to ship to the billing
address. Other options would be to use another credit card or mail in a money order for payment, or you can download the PDF
below and submit copies of your drivers license and front of credit/debit card. (Note: Money orders take up to 7 days to process.)
Ordering online gives you complete control and information. It saves you time in just a few simple ordering steps. It is secure - the
checkout process is through PayPal. You do not have to have a PayPal account to order.
