| To place an order or for more information, please call 1-866-384-9094 Monday through Friday, 9:00 am to 6:00 pm, EST. Saturday, 10:30 am to 5:30 pm, EST. |
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| Request A Catalog |
Home / FAQ
| Information |
| Store Location |
| We Accept |
| © Copyright 2012 FDI International, Inc. All Rights Reserved |
| 4303 Pleasantdale Road, STE E Atlanta, GA 30340 |
| Toll Free: 866-384-9094 Local: 770-840-0718 |
| Fax: 770-840-0719 |
| Email: sales@fdisalon.com |
| Website: www.fdisalon.com |
Frequently Asked Questions
What payment options are available?
We accept cash, Visa, Mastercard, Discover, PayPal, Cashier's Check, Wire Transfer and Money Orders. We also
offer financing and leasing.
Why do some of your items not show shipping prices?
Because many of the items we carry are large, heavy or fragile and they must be shipped via Freight instead of
Ground. Freight prices vary by the total weight of a shipment and because many of our customers purchase more
than one item at a time it is difficult to give an exact shipping price on our website. The good news is that we have
worked to get the lowest shipping rates available and we pass that savings on to our customers.
Can I upgrade my base or switch to another style?
Yes, hydraulic bases on styling chairs can be swapped. Additional charges apply, please call our Sales Team at
1-866-384-9094 for more information.
Are there any options for Leasing or Financing a purchase?
Yes, we have partnered with Lease Station and Bank of Cardiff to provide a financing option to our customers.
Please see our Financing page for more information.
Do you sell used or refurbished products?
We only sell new salon equipment and furniture. As the manufacturer, we carry our own product line and do not act
as a reseller for any other manufacturers. To search for additionally discounted items, we recommend reviewing our
"Clearance" section. From time to time we will have products back in our showroom that have slight damages such
as scratches etc that we will sell "As-Is".
Are the pictures on your website actual products in your showroom?
Yes. All of the pictures you see on our website have been taken of actual products in our showroom. We never
place computer drawings of a product on our website. In fact, if you have questions about a product just call our
sales team and ask. Because all our products are in our showroom we are able to go to the product and take
additional measurements and answer additional questions you might have.
Can I pick up my order instead of having it shipped?
Yes! In fact we encourage local buyers who are able, to pick up their order at our showroom. Depending on the size
of the order, customer often use a pickup truck or rent a U-Haul style vehicle with a covered area in case of
inclement weather. Ask a sales person about scheduling for pickup.
Are there discounts for ordering multiple items?
Please keep in mind that because we are the manufacturer and sell direct to the public, our prices are already
discounted. For the best saving on an order, we recommend looking at our selection of salon packages which are
priced less than if all the products were purchases separately. You can create your own package, starting at $2000
or more and receive a percentage off the total.
Do you ship outside of the US?
Yes, we ship to the Continental US and Canada. We will ship to other countries but a Freight Forwarder must be
provided.
We accept cash, Visa, Mastercard, Discover, PayPal, Cashier's Check, Wire Transfer and Money Orders. We also
offer financing and leasing.
Why do some of your items not show shipping prices?
Because many of the items we carry are large, heavy or fragile and they must be shipped via Freight instead of
Ground. Freight prices vary by the total weight of a shipment and because many of our customers purchase more
than one item at a time it is difficult to give an exact shipping price on our website. The good news is that we have
worked to get the lowest shipping rates available and we pass that savings on to our customers.
Can I upgrade my base or switch to another style?
Yes, hydraulic bases on styling chairs can be swapped. Additional charges apply, please call our Sales Team at
1-866-384-9094 for more information.
Are there any options for Leasing or Financing a purchase?
Yes, we have partnered with Lease Station and Bank of Cardiff to provide a financing option to our customers.
Please see our Financing page for more information.
Do you sell used or refurbished products?
We only sell new salon equipment and furniture. As the manufacturer, we carry our own product line and do not act
as a reseller for any other manufacturers. To search for additionally discounted items, we recommend reviewing our
"Clearance" section. From time to time we will have products back in our showroom that have slight damages such
as scratches etc that we will sell "As-Is".
Are the pictures on your website actual products in your showroom?
Yes. All of the pictures you see on our website have been taken of actual products in our showroom. We never
place computer drawings of a product on our website. In fact, if you have questions about a product just call our
sales team and ask. Because all our products are in our showroom we are able to go to the product and take
additional measurements and answer additional questions you might have.
Can I pick up my order instead of having it shipped?
Yes! In fact we encourage local buyers who are able, to pick up their order at our showroom. Depending on the size
of the order, customer often use a pickup truck or rent a U-Haul style vehicle with a covered area in case of
inclement weather. Ask a sales person about scheduling for pickup.
Are there discounts for ordering multiple items?
Please keep in mind that because we are the manufacturer and sell direct to the public, our prices are already
discounted. For the best saving on an order, we recommend looking at our selection of salon packages which are
priced less than if all the products were purchases separately. You can create your own package, starting at $2000
or more and receive a percentage off the total.
Do you ship outside of the US?
Yes, we ship to the Continental US and Canada. We will ship to other countries but a Freight Forwarder must be
provided.
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