| To place an order or for more information, please call 1-866-384-9094 Monday through Friday, 9:00 am to 6:00 pm, EST. Saturday, 10:30 am to 5:30 pm, EST. |
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| Request A Catalog |
Home / Shipping
| Information |
| Store Location |
| We Accept |
| © Copyright 2012 FDI International, Inc. All Rights Reserved |
| 4303 Pleasantdale Road, STE E Atlanta, GA 30340 |
| Toll Free: 866-384-9094 Local: 770-840-0718 |
| Fax: 770-840-0719 |
| Email: sales@fdisalon.com |
| Website: www.fdisalon.com |
Shipping Policies
Freight Shipping Information
All freight is delivered curbside, Commercial location with signature required. Customer should call delivery company
to set up a delivery time, if needed. Residential or Inside delivery requirements will necessitate an additional fee to
the carrier. The estimated delivery time will be approximately 1-5 business days from the time of order. If you have
any customer service questions, order status inquiries, concerns regarding defective product, assembly of furniture
or product operation, please call 1-866-384-9094 and ask for the Customer Service Department.
Curbside Delivery
Curbside Delivery Service Curbside delivery service provides delivery of your item(s) to the curb at the end of your
driveway. This service does not include set up or assembly of items or removal of packaging materials. Your item will
be shipped to a local delivery terminal. The delivery terminal will call you when your item arrives to schedule a
delivery appointment. Deliveries are made between the hours of 8:00 AM and 5:00 PM Monday through Friday and
will be scheduled as a 4-hour window. Your item will be delivered truck and will be taken off the truck by the delivery
driver. Upon delivery please inspect your item(s). You will be required to sign a Proof of Delivery receipt. Please
note any damage to the item or packaging on the delivery receipt. A signature is required for all deliveries; the
driver is unable to complete delivery without a signed delivery receipt. Please note, if you live down a road or
driveway that the delivery truck cannot access without causing damage to the truck we will be unable to complete
delivery.
Freight Transit Map
Freight Shipping VS Ground Delivery
Ground delivery is only available on smaller items which are able to be transported via a standard delivery truck.
Ground shipments can be delivered to residential or commercial locations. Freight delivery is used for larger
packages which need to be handled with care and delivered on a larger truck via a pallet. Freight deliveries typically
utilize a lift gate on the rear of the truck and delivery is curbside only. It is important to track your freight delivery so
you will be able to sign for the delivery and move the packages to the interior of your space. Freight delivery to a
residential address (even if the business is located in a home) will incur additional costs. We recommend delivering
to a commercial address whenever possible.
Ground Delivery Information
Most orders ship with Signature Confirmation required.
Ordering Multiple Items Online
Typically, larger orders of multiple items can be changed from Ground to Freight, resulting in savings. Call our Sales
Team at 1-866-384-9094 to receive a quote and compare costs.
No C.O.D. Shipping
We do not ship Credit On Delivery. All purchases must be paid for 100% prior to shipping.
All freight is delivered curbside, Commercial location with signature required. Customer should call delivery company
to set up a delivery time, if needed. Residential or Inside delivery requirements will necessitate an additional fee to
the carrier. The estimated delivery time will be approximately 1-5 business days from the time of order. If you have
any customer service questions, order status inquiries, concerns regarding defective product, assembly of furniture
or product operation, please call 1-866-384-9094 and ask for the Customer Service Department.
Curbside Delivery
Curbside Delivery Service Curbside delivery service provides delivery of your item(s) to the curb at the end of your
driveway. This service does not include set up or assembly of items or removal of packaging materials. Your item will
be shipped to a local delivery terminal. The delivery terminal will call you when your item arrives to schedule a
delivery appointment. Deliveries are made between the hours of 8:00 AM and 5:00 PM Monday through Friday and
will be scheduled as a 4-hour window. Your item will be delivered truck and will be taken off the truck by the delivery
driver. Upon delivery please inspect your item(s). You will be required to sign a Proof of Delivery receipt. Please
note any damage to the item or packaging on the delivery receipt. A signature is required for all deliveries; the
driver is unable to complete delivery without a signed delivery receipt. Please note, if you live down a road or
driveway that the delivery truck cannot access without causing damage to the truck we will be unable to complete
delivery.
Freight Transit Map
Freight Shipping VS Ground Delivery
Ground delivery is only available on smaller items which are able to be transported via a standard delivery truck.
Ground shipments can be delivered to residential or commercial locations. Freight delivery is used for larger
packages which need to be handled with care and delivered on a larger truck via a pallet. Freight deliveries typically
utilize a lift gate on the rear of the truck and delivery is curbside only. It is important to track your freight delivery so
you will be able to sign for the delivery and move the packages to the interior of your space. Freight delivery to a
residential address (even if the business is located in a home) will incur additional costs. We recommend delivering
to a commercial address whenever possible.
Ground Delivery Information
Most orders ship with Signature Confirmation required.
Ordering Multiple Items Online
Typically, larger orders of multiple items can be changed from Ground to Freight, resulting in savings. Call our Sales
Team at 1-866-384-9094 to receive a quote and compare costs.
No C.O.D. Shipping
We do not ship Credit On Delivery. All purchases must be paid for 100% prior to shipping.
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